An interesting take, only if the stakes are low when the decisions are wrong. I'm not confident to have an LLM taking decisions for a customer or me. I'd rather have it suggest things to customers, sugesstive actions and some useful insights that user may have overlooked.
This is happening across lots of industries right now. Some are ok like the car company that had to sell the car at the insanely low price their agent promised but some are terrible like the United healthcare "90% wrong when denying coverage" one or the "who should be fired" prompt from doge.
