It's that "they should have done something" is an anecdote-based complaint that ignores everything they actually do.
If some service takes reasonable measures and solves the large majority of the problem, there will still be some instances that they miss and then critics will point to them and claim they're not doing enough. If they take more aggressive measures that aren't worth the candle, there will still be some instances that they miss and then critics will point to them and claim they're not doing enough.
It's "meet the impossible standard of having no bad things ever happen or you're not doing enough and we have to pass these bad laws".
> there will still be some instances that they miss
We're talking about hundreds if not thousands of complaints here for Pornhub, that went ignored for years.
We're talking about highest level politicians in the EU raising serious stink first, then threatening regulation and only then following through with it in Meta's case.
Only here we are talking about steam/itch.io, not pornhub. What is the point of putting them together? Steam/itch.io did not have to deal with the same issues of actual (as in involving real persons) sexual abuse/sex trafficking that pornhub faced but ignored.
It's that "they should have done something" is an anecdote-based complaint that ignores everything they actually do.
If some service takes reasonable measures and solves the large majority of the problem, there will still be some instances that they miss and then critics will point to them and claim they're not doing enough. If they take more aggressive measures that aren't worth the candle, there will still be some instances that they miss and then critics will point to them and claim they're not doing enough.
It's "meet the impossible standard of having no bad things ever happen or you're not doing enough and we have to pass these bad laws".