the main complaints against Matrix atm seems to be that we have made heavy weather of the migration from 1.0 to 2.0 (“either you get a slow client or a fast but incomplete client”)… or that Element has had to focus on building stuff for govts rather than irc-style communities in order to get sustainable. (see also https://gist.github.com/ara4n/190ad712965d0f06e17f508d1a45b5...). Both problems could be much worse, and we had the annual Matrix Conference a few weeks ago which was a great success (https://element.io/blog/the-matrix-conference-a-seminal-mome...), so I suspect/hope the negative sentiment will pass.
