I think it has more to do with layoffs.

"Why do we need so many people to keep things running!?! We never have downtime!!"

Which the true reason for AI, reducing payroll costs.

The reason I detest those who push AI as a technological solution. I think AI as a field is interesting but highly immature, but it's been over hyped to the point of absurdity, and now it is having real negative pressure on wages. That pressure has carry over effects and I agree that we're starting to observe those.

Has to be a mix of both.

They fired a ton of employees with no rhyme or reason to cut costs, this was the predictable outcome. It will get worse if it ever gets better.

The funny thing is that the over hiring during the pandemic also had the predictable result of mass lay-offs.

Whoever manages HR should be the ones fired after two back to back disasters like this.

And yet we keep paying the company

AI use being pushed, team sizes being reduced, continued lack of care towards quality… enshittification marches on, gaining speed every day

Could also be the hack and slash layoffs are starting to show its results. Removing crucial personnel, teams spread thin, combined with low morale industrywide and you've got the perfect recipe for disaster.