One period they were "moving tv totally digitally" and as part of that my node basically ran out of bandwidth 3pm to 9am every day for two months. I lucked out because I was on business and knew my sales person and happened to live near their backup head office in the country but it took a tech driving over refusing to enter my house showing me this on his tablet and me driving to the office at 450pm super mad to finally get one of the engineers.

They basically refunded 3 months and said good luck nothing will be done until the move was completed.