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I'm sorry this happened to you and your family.

1. Get police reports 2. Use the police report to start an issue with the bank 3. Work with a lawyer and escalate through the courts.

Do all of these things. Don't let the bank staff dissuade you from getting a lawyer involved now.

There is a second "thing to do" which is to regather yourself. You seem to feel, justly, as if your house was robbed. Take care of yourself as if that was true. Do a personal security audit if that is the sort of thing that makes you feel better. Journal, meditate, pray, etc as appropriate.

No defense is perfect and complete. That doesn't mean the defenders stop trying.



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