Monitors my company's support email, searches though code, GitHub etc to try and triage the issue and shoot me a message to give me a head start.

Connects stripe subscription cancellation with PostHog events to see if something was frustrating.

Does the same leading up to when someone subscribes to describe successful paths.

Lots of novel thinking when events happen on its own being proactive.

Just because people aren't talking about it doesn't mean it isn't useful. Think creatively.