Yeah, there are really two major problems with the story. First, that he drove off with 32 miles left. Even if they did say it was okay, a rational consumer would be pretty skeptical. This also creates the problem that the story depends on what was said in a telephone conversation that we don't have access to, so there's really no way to know who is telling the truth. The other problem is this quote: "If there was a public charging station nearby, no one made me aware of it." When I go on a road trip and I'm running out of gas, I don't wait for a call from someone to tell me where the gas station is. I stop and I find out where the gas station is, and then I drive straight to it and fill the car. Broder says that he was trying to simulate a real trip, but that just doesn't square with his behavior. Only filling to 72% is not what an ordinary consumer does on a long trip. You fill the tank, because like your mother always told you, "Better safe than sorry."
I know if I had my car say "32 miles" and I know I need to go 62 miles, I'd request explicit confirmation from the techs that it's OK. I've been with computers long enough to know supporting somebody remotely is very hard as the person on the other side assumes you can see what they see. Being on the user's side, then, requires you to explicitly state all relevant information, and ensure the supporter is aware of it, otherwise his mental picture of what's going on may be entirely wrong, and you may get very wrong advice.
> Yeah, there are really two major problems with the story. First, that he drove off with 32 miles left. Even if they did say it was okay, a rational consumer would be pretty skeptical.
And someone who had an axe to grind, or who might benefit from pictures of a Tesla being towed, might decide differently.
