At approx 7pm GMT VASERV HyperVM was hacked and it appears that all nodes have some level of damage. We are currently working on the situation and will be putting updates here.
Currently we have no ETA on this
23:18 GMT. We are going to bring the support desk back online shortly so we can start getting a track of where customers are.
Per DC
LA FSCKVPS - People are onsite working on the system
WireSix Atlanta - People are working onsite
TMS - Expecting someone onsite within 1 hour
UK - We have 4 people onsite and gauging status
Overall it looks like /boot on the nodes has been removed. Some nodes are definitly missing /vz data and others have it intact. We will be going node by node to get things going ASAP.
Our HyperVM db's are intact so this means we can link everyone to their VPS
23:56 GMT: We now have a rolling action plain in place for all nodes and are starting checks/restores. Please note we are expecting at least 24-48 hours to get things even remotly stable
00:32 GMT: We have so far done some test rebuilds on 5 boxes and results look semi promsing for the root VPS data (/vz). /etc/ was removed meaning config files need rebuilding however this is easy enough to do from HyperVM database. As it stands we will NOT be giving public access to HyperVM for the forseable future. We may/may not still use it internally via some very strong firewall controls. For rebuilds etc we will be asking people to do support tickets etc
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At approx 7pm GMT VASERV HyperVM was hacked and it appears that all nodes have some level of damage. We are currently working on the situation and will be putting updates here.
Currently we have no ETA on this
23:18 GMT. We are going to bring the support desk back online shortly so we can start getting a track of where customers are.
Per DC
LA FSCKVPS - People are onsite working on the system
WireSix Atlanta - People are working onsite
TMS - Expecting someone onsite within 1 hour
UK - We have 4 people onsite and gauging status
Overall it looks like /boot on the nodes has been removed. Some nodes are definitly missing /vz data and others have it intact. We will be going node by node to get things going ASAP.
Our HyperVM db's are intact so this means we can link everyone to their VPS
23:56 GMT: We now have a rolling action plain in place for all nodes and are starting checks/restores. Please note we are expecting at least 24-48 hours to get things even remotly stable
00:32 GMT: We have so far done some test rebuilds on 5 boxes and results look semi promsing for the root VPS data (/vz). /etc/ was removed meaning config files need rebuilding however this is easy enough to do from HyperVM database. As it stands we will NOT be giving public access to HyperVM for the forseable future. We may/may not still use it internally via some very strong firewall controls. For rebuilds etc we will be asking people to do support tickets etc