I'm a Mongo customer. Their customer service is probably the best I've had from an Enterprise vendor in terms of response time and general quality.
Unfortunately, the product itself is so poor I am forced to get the support, and even then I've managed to stump their senior engineers quite a bit with my "impossible" problems.
Pick any company in the Fortune 500, then pick any technology you like and I bet it's in there somewhere. That's simply the nature of organizations with 100,000 employees in a dozen countries.
I wonder what services they sell to scale it to those customers. It sure doesn't come that way out of the box. Any Mongo customers here?