The sentiment probably comes from experiencing Valve's customer support, which i... | Hacker News

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		okasaki on April 28, 2015 \| parent \| context \| favorite \| on: Valve shuts down paid mod system after pressure fr... The sentiment probably comes from experiencing Valve's customer support, which is a lot like Google's - either - the automated system solve your problem, or - you have enough influence to generate bad press for them, or - your problem will most likely be ignored.

lsaferite on April 28, 2015 [–]

Gabe has acknowledged how horrible the customer support is and they are, supposedly, working on a solution.

I count myself fortunate to have never needed to interact with the customer support. <knocks on wood>

suby on April 28, 2015 | [–]

The time for a solution was ten years ago. It has always been quite bad.

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