I had a no pickup with Uber recently, despite the car circling around our spot at a metro park and ride for five minutes. We messaged the driver to try to help, but he simply didn't respond. Because he waited to cancel, we were initially charged $5 for the driver's inability to find us. Uber ultimately reversed the charge, so that's the silver lining, but it was annoying to have wasted about 20 minutes of our time and then assume we wanted to pay $5 for the privilege.

I've also had great service with Uber too. I'd like to see each each company publish their missed connections numbers, see the data on which has more confused no shows.