I looked for an explanation of what the tool does on my behalf on your site but didn't see anything.
I guess I expected on the homepage or maybe "About" but I was looking for something related to whether you open PRs on my behalf given that OAuth prompt.
I think adding that or some explanation during onboarding about the permissions might help.
The quote should be updated from "Markets can remain irrational longer than you can remain solvent" to "Markets can remain irrational longer than you can remain alive".
I've used contacts for about 20 years and I prefer them to glasses doing anything active and generally traveling. I would be very worried about navigating the world without being able to read things 3 feet away with my prescription of -4 so I always travel with a pair of glasses.
I've really been enjoying the mobile coding agent workflow with [Omnara](https://omnara.com/). I'd love to try this as well with a locally hosted version.
> It also scratches the justice itch: it the company doesn't pay attention or looks bad in public and you get some vindication for being ignored.
This is an interesting point. There is some satisfaction from the likes, the comments, and the assurance that _someone_ is seeing your frustration even if the company does nothing.
There are many reasons why reaching out to support will be more effective. Logging may be tied to accounts, support systems may upload client side logs where appropriate, an event may be tracked to determine a point in time when you had the problem so relevant logs can be checked.
Their messaging probably could have been better here to say "we're looking into this. If you have time, please file a support request".
On Fastmail.com, the support request is two clicks away, under the big ? button in the upper right and "Contact Support". I'm not sure how much time you have but it took me less than 1 minute to find this button and submit from my logged in account.
This. I am a paying customer. Fastmail's support is stellar. My first port of call is their official customer support channel. Why should I roll the dice on social media, when I have a direct line of support???
This time, I was on the support ticket window, but the penny dropped and I realised it was a service outage / degradation. So I decided to hold back for a bit before filing a ticket.
Based on experience with their service, I trust that their people know what they are doing, and are already on the job.
I guess I expected on the homepage or maybe "About" but I was looking for something related to whether you open PRs on my behalf given that OAuth prompt.
I think adding that or some explanation during onboarding about the permissions might help.
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